FAQ

Welcome to our Frequently Asked Questions (FAQ) page for shopping on our website. We understand that purchasing medical devices requires careful consideration and may involve several queries. To assist you in navigating the purchasing process, we have compiled a list of common questions and provided detailed answers to ensure clarity and ease of use.

Whether you're a healthcare professional, caregiver, or individual seeking medical devices, this FAQ page aims to address your concerns and provide you with the necessary information to make informed decisions related to purchasing medical devices from our website. If you have any additional questions beyond what is covered here, please don't hesitate to reach out to our dedicated customer support team for further assistance. 

Are your medical devices authentic and reliable?

Absolutely! We take pride in offering only genuine, high-quality medical devices sourced directly from reputable manufacturers. Each product undergoes stringent quality checks to ensure its authenticity and reliability.

How do I place an order?

Placing an order is easy. Simply browse our website, select the desired medical device, and add it to your cart. Proceed to the checkout page, fill in your shipping and billing information, and complete the payment process. Once your order is confirmed, you will receive an email notification.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that suits you best during the checkout process.

Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you can select your country from the available options. Please note that international shipping may be subject to additional customs duties and taxes, which are the responsibility of the buyer.

How long does shipping take?

Shipping times may vary depending on your location and the specific medical device you ordered. We strive to process and dispatch orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor its progress.

What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 3 days of receiving your order for assistance. For detailed information on our return and refund policy, please refer to the refund policy on our website.

Are there any warranty options for the medical devices?

Yes, many of our medical devices come with manufacturer warranties. The warranty details will be specified on the product page. If you have any questions about warranty coverage, feel free to reach out to our customer support team for clarification.

Are the prices inclusive of taxes?

Our prices are exclusive of taxes unless otherwise stated. The final price, including any applicable taxes, will be displayed during the checkout process before you make the payment.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.

What if I have questions or need assistance?

We are here to help! If you have any questions, concerns, or need assistance with your order, our friendly customer support team is available to assist you. You can reach out to us through our Contact Us page, and we will respond to your inquiry as soon as possible.